Privacy Policy

HouseBought.com ("HouseBought," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at HouseBought.com, use our services, or interact with us by phone, email, or other means.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

We operate as a direct cash home buying company in the United States. Our services are intended for adult homeowners or their authorized representatives.

Information You Provide Directly:

• Full name and contact information (phone number, email address)
• Property address and details (bedrooms, bathrooms, condition, type)
• Property features and special characteristics
• Reason for selling and desired timeline
• Whether you are the homeowner or an authorized representative
• Any additional information you provide through forms, emails, or phone calls

Information We Collect Automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and cookie data
• General geographic location based on IP address

Information from Third Parties:

• Publicly available property records and tax records
• Address verification data from Google Maps/Places API
• Analytics data from service providers

We use the information we collect for the following purposes:

• To prepare and deliver a cash offer for your property
• To contact you regarding your inquiry via phone, email, or text message
• To evaluate your property using the details you provide combined with market data
• To process transactions and facilitate the closing process if you accept an offer
• To improve our services and website based on usage data
• To send marketing communications, subject to your opt-out rights
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure the security of our platform

By submitting your phone number through our website, you expressly consent to receive calls and text messages from HouseBought.com, including calls and texts made using an automatic telephone dialing system (ATDS) or prerecorded voice messages, at the phone number you provided.

These communications may include information about your cash offer inquiry, follow-up messages, and promotional content related to our services.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any text message we send. You may opt out of phone calls by notifying us at hello@housebought.com or by asking us to place your number on our internal do-not-call list.

Opting out of marketing communications will not affect your ability to receive transactional messages related to an active inquiry or transaction.

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted vendors who help us operate our business, including database providers (Supabase), communication services, and analytics platforms. These vendors are contractually obligated to protect your information.
• Title Companies and Closing Attorneys: If you accept an offer, we share necessary information with the title company and attorneys involved in the closing process.
• Legal Requirements: We may disclose your information if required by law, subpoena, or government authority, or to protect our legal rights.
• Business Transfers: If HouseBought is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Lead inquiries: retained for up to 7 years to comply with real estate transaction record-keeping requirements
• Closed transactions: retained for up to 10 years
• Marketing opt-out records: retained indefinitely to honor your preferences

You may request deletion of your personal information at any time (subject to legal retention obligations) by contacting us at hello@housebought.com.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about what personal data we collect, use, disclose, and sell.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at hello@housebought.com with the subject line "Privacy Rights Request."

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device.

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You may disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Our website uses the following third-party services, each with their own privacy policies:

• Google Maps / Places API: Used for address autocomplete and verification. Subject to Google's Privacy Policy.
• Supabase: Our database and authentication provider. Data is stored on secure servers.
• Vercel: Our hosting provider. Processes request data for website delivery.

We encourage you to review the privacy policies of these third-party services.

We implement commercially reasonable technical and organizational measures to protect your personal information, including:

• HTTPS encryption for all data transmitted to and from our website
• Row-level security on our database
• Password-protected administrative access
• Limited employee access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@housebought.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: